Last updated:15/10/2025

Who we are: BookOn Spot LLC

Contact: info@bookon-spot.ae | +971 5890 40509

Address: Al Jazira Tower, Mezzanine Floor E8, Al Danah, Abu Dhabi, UAE

We respect your privacy. This Policy explains what data we collect, how we use it, and the choices you have. By using our website or services, you agree to this Policy.

1) Information we collect

We collect information in three ways:

a) You provide it to us

Contact and booking details (name, email, phone, nationality, travel dates, preferences).
Messages sent via forms, WhatsApp, or email.
Payment details (processed securely by our payment providers; we do not store full card numbers).

b) Collected automatically

Device and usage data (IP address, browser type, pages visited, time on site, clicks).
Cookies and similar technologies (see “Cookies” below).

c) From third parties

Analytics and advertising partners (e.g., Google Analytics, Meta).
Payment and fraud-prevention providers.
Travel suppliers (airlines, hotels, activity partners) as needed to complete your booking.

2) How we use your information

We use your information to:

Process inquiries, quotes, and bookings, and provide customer support.
Send booking confirmations, invoices, and important service updates.
Personalize content, offers, and recommendations.
Improve our website, services, and marketing performance.
Meet legal, accounting, and fraud-prevention obligations.

Legal bases (where applicable): performance of a contract, legitimate interests (e.g., site security, service improvement), consent (e.g., marketing), and legal compliance.

3) Sharing your information

We share information only when necessary:

Travel partners and suppliers (airlines, hotels, tours, transfers) to fulfill your booking.
Payment processors and banks to complete transactions and prevent fraud.
Service providers (hosting, CRM, email, analytics, customer support tools).
Advertising/analytics partners (e.g., Google, Meta) when you consent to marketing cookies.
Authorities when required by law or to protect our rights and users.

We do not sell your personal data.

4) Cookies & tracking

We use cookies and similar technologies to run the site, remember your preferences, analyze traffic, and (with consent) deliver personalized ads.

Essential cookies: required for core site functions and security.
Analytics cookies: help us understand usage (e.g., Google Analytics).
Marketing cookies: help us show relevant ads (e.g., Meta/Google Ads).

You can manage cookies via our cookie banner and your browser settings. Blocking some cookies may impact site functionality.

5) Marketing & communications

With your consent (or where permitted), we may send you news, offers, and travel tips.
You can unsubscribe at any time via the email footer or by contacting us at info@bookon-spot.ae.

6) Data retention

We keep personal data only as long as needed:

Bookings and invoices: kept for legal/accounting periods.
Support messages and inquiries: kept for service and quality assurance.
Marketing data: kept until you unsubscribe or request deletion.

When no longer needed, we securely delete or anonymize data.

7) Your rights

Depending on your location, you may have the right to:

Access a copy of your personal data.
Correct inaccurate or incomplete data.
Delete your data (when no longer required).
Restrict or object to certain processing.
Withdraw consent (e.g., marketing) at any time.
Port your data (receive it in a usable format).

To exercise your rights, email info@bookon-spot.ae. We may need to verify your identity before responding.

8) International transfers

Because we work with global travel suppliers and service providers, your data may be transferred and processed outside your country (including outside the UAE/EEA). We take appropriate measures to protect your data during such transfers.

9) Security

We use technical and organizational measures to protect your information (encryption in transit, access controls, secure hosting, PCI-compliant payment processors). No method is 100% secure, but we work to safeguard your data.

10) Children

Our services are not directed to children under 16. If you believe a child provided us data, please contact info@bookon-spot.ae so we can delete it.

11) Third-party links & embedded content

Our site may include links or embedded content (e.g., maps, videos) from other sites. Those sites may collect data according to their own policies. We’re not responsible for third-party practices.

12) Changes to this Policy

We may update this Policy from time to time. The “Last updated” date shows the latest revision. Significant changes will be highlighted on this page.

Privacy Policy